Refund Policy | Integrixel - IT Services & Software Development

Last Updated: March 2026

This policy outlines the refund and cancellation terms for services provided by INTEGRIXEL COMPUTING PRIVATE LIMITED.

1. Cancellation Policy

Orders can be cancelled within 24 hours of placement if work has not yet commenced. Once development work begins, cancellation is subject to the terms below.

2. Refund Eligibility

Before work starts: Full refund within 5–7 business days.
During development (less than 30% complete): 70% refund within 7–10 business days.
During development (30-60% complete): 40% refund within 7–10 business days.
After 60% completion: No refund applicable. Client receives all completed work.
After delivery: No refund. Support issues will be addressed under warranty.

3. Micro-Services (under ₹5,000)

For micro-services such as bug fixes, SSL setup, speed optimization, and similar quick tasks: refunds are available within 48 hours if the service has not been delivered. Once delivered, refund requests will be evaluated on a case-by-case basis.

4. Refund Process

To request a refund, email contact@integrixel.com with your Order ID and reason for the refund. Refunds are processed to the original payment method (UPI) within the timeline specified above.

5. Non-Refundable Items

Third-party costs (domain registration, hosting, licenses) once purchased
Rush delivery / priority fees
Services already delivered and accepted by the client

6. Dispute Resolution

In case of disputes, please contact our Grievance Officer: Mr. Shaik Fairoz Basha at contact@integrixel.com or +91 6309680290. We aim to resolve all disputes within 15 business days.

7. Governing Law

This policy is governed by the laws of India. Disputes shall be subject to the jurisdiction of courts in Bengaluru, Karnataka.